Privacy Policy

CORTANA LOGISTICS LIMITED is the data controller responsible for personal data collected through this website and in the course of providing freight, warehousing, and supply chain services.

1. Who We Are

You may contact our data team at support@cortanalogistics.com with any questions about this policy or how your data is handled.

We collect data you provide directly: your name, business name, email address, phone number, and shipment details submitted via our contact form or service enquiry process.

2. Data We Collect

We also collect technical data automatically: IP address, browser type, pages visited, and session duration via cookies and server logs. This data is used solely for website security and performance monitoring.

We do not collect sensitive personal data such as payment card details through this website. Financial transactions are handled through separate, secured channels.

Your data is used to respond to freight enquiries, process service agreements, coordinate shipment logistics, and send operational updates relevant to your cargo.

3. How We Use It

We may use contact details to send service-related communications such as shipment status updates, documentation requests, or policy change notices. We do not use your data for unsolicited marketing.

The legal basis for processing is either the performance of a contract, compliance with a legal obligation, or our legitimate interest in operating a secure and functional logistics service.

We do not sell, rent, or trade your personal data to third parties. Data is shared only where necessary to deliver the service you have requested.

4. Data Sharing

Operational data may be disclosed to customs authorities, freight carriers, port operators, and regulatory bodies as required by law or international shipping regulations. All such disclosures are documented.

Sub-processors (such as our website hosting provider) operate under data processing agreements that bind them to the same standards of protection described in this policy.

Client and shipment records are retained for six years following the last transaction, in line with UK commercial record-keeping requirements. Website enquiry data is held for 24 months.

5. Retention

Technical log data (IP addresses, session data) is purged after 90 days. Cookie-based analytics data is retained for 13 months in line with standard browser cookie lifespans.

As an international logistics operator, shipment data may be processed in jurisdictions outside the UK and EEA. Where such transfers occur, we apply appropriate safeguards including standard contractual clauses approved by the ICO.

6. International Transfers

Transfers to freight partners in non-adequate countries are governed by documented data transfer agreements. We do not transfer data to jurisdictions without an enforceable legal mechanism in place.

Under UK GDPR, you have the right to access personal data held about you, correct inaccuracies, request deletion, restrict processing, and object to processing based on legitimate interest.

7. Your Rights

You also have the right to data portability — to receive your data in a structured, machine-readable format. Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, contact us at support@cortanalogistics.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

This website uses essential cookies required for navigation and security, and optional analytics cookies to measure page performance. No advertising or profiling cookies are deployed.

8. Cookies

You may manage or withdraw cookie consent at any time via your browser settings. For full details of cookies used, their purpose, and their retention periods, see our Cookie Policy.

9. Policy Updates

This policy may be updated to reflect changes in our operations, service scope, or applicable law. The effective date at the top of this page will reflect the most recent revision.

Material changes — those that affect how your data is used or your rights as a data subject — will be communicated directly to active clients by email prior to taking effect.

To access, correct, or delete your personal data, or to raise a concern about how your information is handled, contact us at support@cortanalogistics.com. We acknowledge all requests within five working days.

Data Enquiries

For general freight enquiries, use our contact page. This address is specifically for data protection matters.